Refund Policy
Last updated: August 13, 2026
This policy applies to Submitora Starter and Growth manual directory submission orders paid through a Checkout that displays this 24-hour policy. Earlier successful orders remain subject to the policy shown when they were purchased.
1. 24-hour cooling-off period
24-hour cooling-off period: You may cancel for any reason within 24 hours of successful payment for a full refund. We will not begin manual work during this period. After 24 hours, change-of-mind refunds are not available. This does not affect remedies for non-performance, duplicate, incorrect or unauthorized payments, or non-waivable rights under applicable law.
2. How the 24 hours are measured
The period is exactly 24 consecutive hours from Stripe's successful-payment time. It is not a calendar day and does not depend on the customer's time zone. A request is made when our support inbox receives the customer's email. The review and the time Stripe takes to return funds may occur later.
3. Delayed start of manual work
We do not begin directory research, profile or copy preparation, manual submissions, or progress recording during the cooling-off period. At the end of the 24 hours, the order becomes eligible for the work queue automatically.
4. After the cooling-off period
After the exact deadline, we do not offer refunds solely because the customer changed their mind. We will still investigate non-performance, duplicate or incorrect charges, unauthorized payments, and any remedy or consumer right that cannot be waived under applicable law.
5. Outcomes outside our control
Directory rejection, delayed review, listing removal, nofollow links, search-engine indexing, ranking, traffic, revenue, and authority-score changes are not by themselves grounds for a refund.
6. How to request a refund
Email us with the order email, order reference, payment date, and a clear request to cancel. Requests are reviewed manually. Do not send card or bank credentials.
7. Processing and legal rights
Approved refunds are full refunds returned only to the original payment method. Stripe and the customer's financial institution control posting time. Nothing in this policy limits remedies for non-performance or non-waivable consumer rights, including any longer mandatory cancellation right that applies to a particular customer.
8. Contact
Email contactus@submitora.com. This policy forms part of our Terms of Service.